At ShippingSupply.ca, we stand behind the products we sell. Eligible small individual case orders may be returned within 30 days of delivery, subject to the conditions below. Bulk and volume orders are excluded from standard returns.
Small Individual Case Orders
We accept returns of eligible small individual case orders within 30 calendar days of delivery, provided the merchandise is unused, unopened, in its original packaging and suitable for resale.
- A 25% restocking fee applies to approved returns.
- Customers are responsible for arranging and paying all return shipping charges using their own carrier account.
- Original shipping charges are non-refundable for change-of-mind returns.
- Returned goods must be complete and in resalable condition.
- Returns require prior authorization from ShippingSupply.ca.
Bulk & Volume Orders — Final Sale
Bulk purchases, volume orders, special-order merchandise, custom products and products specifically sourced for a customer are considered final sale.
These orders cannot be cancelled, exchanged or returned due to ordering errors, excess inventory, changes in requirements or change of mind once processing has begun.
Exceptions apply to verified shipping damage, defective merchandise, incorrect goods supplied by ShippingSupply.ca, or remedies required by applicable law.
Damaged, Defective or Incorrect Goods
Claims for damaged, defective or incorrectly supplied goods should be submitted within 30 days of delivery. This includes bulk orders.
Please provide your order number, a description of the issue and clear photographs of the product, packaging and any visible damage.
Once your claim is reviewed and approved, we will arrange an appropriate resolution, which may include replacement, refund or another applicable remedy. The standard 25% restocking fee does not apply to verified errors or defects for which ShippingSupply.ca is responsible.
How to Request a Return
01. Submit Your Request
Contact our customer service team within 30 days of delivery with your order number and reason for return.
02. Obtain Authorization
Our team will review your request and provide return instructions if your merchandise qualifies.
03. Ship Your Merchandise
For standard small-order returns, arrange prepaid return shipping through your own carrier account.
04. Inspection & Refund
Once received, returned merchandise will be inspected. Approved refunds will be issued after deducting the applicable 25% restocking fee and any non-refundable shipping charges.